Last Updated: February 8, 2026

This Privacy Policy describes how Shenzhen Heda Trading Co., Ltd. ("Heda", "we", "us", or "our") collects, uses, and discloses your personal information when you visit our website https://hedaglobals.com/ (the "Site"), inquire about, or engage our supply chain and procurement services (the "Services").

By using the Site or Services, you agree to the collection and use of information in accordance with this policy.

1. INFORMATION WE COLLECT

We collect information you provide directly to us, as well as information about your visit to the Site.

Information You Provide:

· Contact and Identity Data: Name, email address, phone number, business address, shipping address.

· Transaction and Request Data: Details of your procurement requests, product specifications, budget, quantity, and delivery preferences (Option 1, 2, or 3).

· Communication Data: Contents of your emails, messages, or calls to us.

· Financial Data: Bank account details for wire transfers, LC information. Note: Our Site does not process online payments. All financial transactions are conducted offline via bank transfer.

Automatically Collected Information (Site Usage):

· Technical Data: IP address, browser type and version, time zone setting, operating system.

· Usage Data: Pages you visit, time spent on pages, and referral source.

2. HOW WE USE YOUR INFORMATION

We use the collected information for the following purposes:

· To provide, operate, and fulfil our Services, including preparing quotations, forming contracts, procuring goods, and arranging delivery.

· To communicate with you regarding your inquiries, orders, and service updates.

· To comply with legal and regulatory obligations related to international trade, customs, and tax.

· To analyse Site usage for improving our content and user experience.

3. HOW WE SHARE YOUR INFORMATION

We may share your information with third parties only as necessary to perform the Services:

· Suppliers & Manufacturers: To procure the goods you request.

· Logistics Partners: To arrange shipping, customs clearance, and delivery. The information shared is limited to what is necessary (e.g., delivery address, product description).

· Professional Advisors: Such as lawyers or accountants, as required for our business operations.

· Legal & Regulatory Authorities: When required by law or to protect our rights.

We do not sell your personal information.

4. DATA SECURITY & RETENTION

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of Internet transmission is 100% secure.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations (e.g., tax, trade records), resolve disputes, and enforce our agreements. Typically, this retention period is 5 years after the completion of the relevant service transaction.

5. YOUR DATA RIGHTS

Depending on your location, you may have rights to access, correct, or delete your personal information. To exercise these rights, please contact us using the details below. We will respond in accordance with applicable law.

6. THIRD-PARTY LINKS & OUR USE OF SHOPIFY

The Site may contain links to third-party websites (e.g., supplier catalogues). This Privacy Policy does not apply to those sites.

Regarding Shopify: Our Site is built using the Shopify platform. Shopify provides the hosting and e-commerce software that allows us to present our Service offerings online. Shopify collects basic Technical and Usage Data (as defined above) to operate the platform. Importantly, as we do not conduct online payments or shopping cart checkouts through the Site, Shopify does NOT process your Financial Data, detailed Transaction Data, or Contact Data beyond what is necessary for basic site functionality and security. For more information, please see Shopify's Privacy Policy.

7. INTERNATIONAL DATA TRANSFERS

As our Services involve cross-border trade, your information may be transferred to and processed in countries other than your own (e.g., to suppliers or logistics partners in China or elsewhere). We ensure such transfers are governed by appropriate safeguards as required by law.

8. CHANGES TO THIS PRIVACY POLICY

We may update this policy periodically. The "Last Updated" date at the top will reflect changes. Continued use of the Site or Services after changes constitutes acceptance of the new policy.

9. CONTACT US

For questions about this Privacy Policy or your personal information, contact us at:

Shenzhen Heda Trading Co., Ltd.
Email: Info@hedaglobals.com
Address: 3rd Floor, No.52-7 Fengtang Avenue, Rentian Community, Fuhai Subdistrict, Bao'an District, Shenzhen, Guangdong, China